Shopping Online
How the shop works

Gidgee Smith Products

At this stage there are 3 parts to the Gidgee Smith Online Shop
Bags made by Gidgee Smith
Stickers

You make a purchase on the shopping cart the same way you would on any other cart. Your card details go via a secure (Direct One) and they are then processed by ANZ Banking.
We have had to change from manual processing to automatic processing due to changes in our online shop provider policy which has been out of our control.

This means that funds will be deducted from your card within 24 hours of placing your order, instead of been deducted on the day that the goods are posted, as they were in the past.

 

You can choose the option of paying for you goods off line by ringing on
07 46548380

Information Policy

Any information that has been given to this company is kept strictly conficiental. It is not our policy to give out any information of any kind.

Secure payment processing
All information in the processing of you purchases goes via a secure payment portal. This protects payment and credit card details.

Currency

All prices are calculated in Australian dollars only, and sales are restrictly to Australia.

As much as welcome export business, it must be by arrangement only.

Refunds and Returns

Cancellation of Orders

If you choose to cancel an order because you have decided you no longer want to make the purchase, you could be charged a cancellation fee of 5 % precent of the order, ONLY IF YOU CREDIT CARD HAS ALREADY BEEN PROCESSED.
This is to cover bank charges incurred in processing and refunding your credit card.

Returns

I am more then happy to exchange bag colours if they are standard colour combinations. Or if you need to exchange the bag for a differnet size or type, credits or debits will be made according to the exchange. Personalised order are a little different.

I can't really take responsability if you choose a colour combination and then do not like it on arrival. I will try to refund or replace the product if i think that i am able to resell that product. You just need to keep this in mind when ordering personalised products.

If you have recieved a product which is faulty for some reason, then i will refund your money or replace your product. Each product is checked by 2 or 3 different people, but mistakes do happen. I Can not take responsibility for damage that you have done to a product in it's use. I am more then happy to dicuss any concerns you have




Postage
I try to have the orders out within 7 to 21 days. If it is a colour that i have in stock then it is usually in the mail the next day. Times on special orders may very.

Please note that i will not take any responibility for parcels lost in the post. I do give you the option to have your products posted by registered post, these rates are explained on my postage page.
I will always try to help track down any orders that do go missing. In five years of business is have not yet had a order lost in the mail, but there is always the first time.