Shipping & Returns & FAQ

 

 

How to Order
There are several ways you can place an order and pay for your products
If you can't find what you are looking for in the online shop email gidgeesmith@bigpond.com or phone 07 46548380
If you follow down the page you will find several options, and hopefully one option should suit you.
Online Orders and Credit Card orders are always processed the quickest.
You can pay via Visa, Master card, C.O.D, Direct debt,or Money Order.
The safest way for making payment is via the online shop or phone
(07 46548380)

 

  Shop Online
Option 1.  
I have set up an online shop so if you know what you want and are in a hurry you can just shop online. Your information goes via a secure australia site and then the payment is processed via Direct One and Anz Banking. Your statement will show Smithco Management or Gidgee Smith.  You can also pay via paypal.
On line orders are always my first priority, as the bags are paid for at the time you make the order.
These orders are usually sent with in 1 to 7 days of an order being placed. From time to time i have problems with materials and if this occurs i will try to contact you to let you know.

The post out time on the off line option will vary, as to the method of payment you are going to use.

 

Phone
Option 2

If you are not sure what i want
Phone: 07 46548380  or 0407620360
If you want to ask questions or are not sure on something use this form or ring on the above number

 

Email
Option 3.  
I Would rather communicate via email
gidgeesmith@bigpond.com

 

How to Pay

 The Quickest way to recieve your products is to pay by
the Online Shop or by giving payment details via the phone 07 46548380.

 You can also pay be Direct Debt but the goods will not be sent until the money has appeared in my bank account, this can take up to 4 days, you need to email me when payment has been made.

 Cheque or money order by arrangement, however goods will not be sent until cheque is cleared

 

Gidgee Smith Products.
P.O. Box 104
Morven 4468 Qld

Returns Policy

We will exchange bags if you have selected the wrong size as long as you have purchased standard colour combinations, *please check combinations below, but i am not responsible for postage costs.  Bags must be returned unused and packed the same way they were sent orginally.  I am not responsible for non stand size or colour orders.  Bags that are made in non standard colours are not able to be exchanged so please choose your colours carefully.

We will cover the cost of postage for returns if we are at fault. We will replace the bag or refund the sale if we have made a mistake with on order. If you have made a mistake with you order you need to email gidgeesmith@bigpond.com directly and immediately.  We will not take responisbility for postage costs on bag exchanges if we do not recieve notification prior to delivery.    We will not refund if the purchaser decides that they do no longer want the item and we will not pay postage on returns if you decide to change the size.

Standard Colours

Dark Blue Top and Bottom Bright Blue Side or Reverse combination
Dark Blue Top and Bottom Green Side or Reverse combination
Dark Blue Top and Bottom Red Side or Reverse combination
Dark Blue Top and Bottom Maroon Side or Reverse combination
Dark Blue Top and Bottom Pink Side 
Bright Blue Top and Bottom  Red Side or Reverse combination
Bright Blue Top and Bottom  Pink Side
Bright Blue Top and Bottom Maroon Side or Resverse combination
Black Top and Bottom  Pink Side
Black Top and Bottom  Red Side
Black Top and Bottom  Bright Blue Side
Green Top and Bottom Pink Side
Any combination of Red, Dark Blue and Green
Purple Top and Bottom Pink Side

Postage - Australia Post

Australia Post is the cheapest and sometimes the quickest way to send out orders.
Parcels are delievered directly to the post office in Morven. A $3 handling charge applies to cover the cost of packaging. Postage goes out at 2.30pm, and we work on having orders out within 1 to 3 working days.

 

 Registered Post 
Approximate rates $3 per parcel up to $100 and $1.15 per $100 or part thereof, in excess of $100 and up to $5000
You will need to state if you want to use registered post but could be subject to change with out warning. this charge doesn't.  These rates may increase may increase with Australia Post with out notice, but we do our best to keep them current.

 

Drop Off
I can arrange for drop off at the Morven Road House, but this needs to be arranged prior to making your order.

 

Express postage is also available, it is only any good for small orders.
The postage packs which are supplied via Australia post are only small. $11 express for 750gm ,$14.80 express 3kg  will carry up to an overnight, $24 express 5kg will carry 2 single saddles. It can be cheaper to use this method to send interstate.  I will up grade interstate orders to Express if they have paid standard postage and the order will fit into an express parcel.  These prices may change due to Australia Post price increases

This site is linked to Australia post to calculate postage.

Delivery Policy

It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We will arrange for the delivery of your order with 3 to 7 working days.  From time to time orders may be delayed and you will be notified when this happens. Unfortunately, we are unable to guarantee time of delivery due to  but we are happy to give an estimation of time.

It is the responsibility of the customer to inform us if an order does not arrive. Once we learn an order has not arrived, we will lodge enquiries with the courier or australia post to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order or a refund.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Privacy Policy

We have committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience.We will not sell our database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.

We may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of our users, or others.

When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use our website.

Your Consent By using our website, you consent to the collection and use of this information by us. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Secure Transactions

We offer Credit Card processing, Direct Deposit, and Cheque. Credit Card payments are made directly through DirectOne's 128 bit SSL Encryption software to insure your personal details are kept safe. None of your payment details are stored, this ensures you will be happy with your transaction.